Question 1

What are your delivery charges and shipping timelines across Pakistan?

Accepted Answer

We offer 100% Free Shipping across Pakistan on all orders of PKR 2,500 or more. For orders below PKR 2,500, we maintain a transparent fee schedule: flat PKR 250 for Lahore and flat PKR 350 for other cities across Pakistan. Delivery takes 1 to 2 business days in Lahore and 2 to 4 business days nationwide via our direct express courier network.

Question 2

How does Cash-on-Delivery (COD) verification work?

Accepted Answer

Every order placed with Cash-on-Delivery receives an automated SMS and WhatsApp verification with your tracking code. You only pay the courier in cash at your doorstep once the securely sealed parcel is delivered.

Question 3

What is your refund and return policy?

Accepted Answer

We offer a 7-day hassle-free return window for unopened, sealed products in their original condition. If a package arrives damaged or seals are broken, you may refuse the parcel upon delivery or contact our concierge for an immediate replacement or full refund.

Question 4

Is patch testing necessary for 100% herbal and botanical formulations?

Accepted Answer

Yes. Because 99BYINNA formulations contain potent, unbuffered raw botanical extracts (such as authentic Moroccan Nila, Kashmiri Saffron, and pure essential oils) without chemical stabilizing agents, we always recommend conducting a 24-hour inner-elbow patch test before regular application on sensitive facial skin.

Question 5

Are 99BYINNA products 100% organic, Halal, and chemical-free?

Accepted Answer

Yes. All formulations are handcrafted in small fresh batches using authentic Kashmiri Saffron, Moroccan Nila, and natural botanicals. They are 100% free of mercury, steroids, hydroquinone, parabens, and synthetic bleaching agents.

Question 6

Are your skincare formulations tested for safety standards?

Accepted Answer

Yes. All our products are tested under PCSIR Quality Standards protocols to ensure complete consumer safety, microbiological purity, and skin barrier tolerance.

Question 7

What should I do if my parcel arrives damaged or with broken seals?

Accepted Answer

You may refuse the parcel upon delivery or notify our customer concierge within 7 days for an immediate free replacement or full refund.

Frequently Asked Questions

Are 99BYINNA products 100% organic and safe?

How long does shipping and delivery take in Pakistan?